After Sales Service

At Manifiz, we are committed to providing high-quality heavy-duty garden sheds, bike sheds, and utility sheds, and we strive to ensure your satisfaction even after your purchase. This After-Sales Service Policy outlines the support and assistance you can expect from us following your order.

Warranty Support

As mentioned in our Store Policy and Terms of Service, our sheds are typically covered by a manufacturer's limited warranty against defects in materials and workmanship.

• Warranty Claims: If you believe your shed has a defect covered under warranty, please contact our customer service team as soon as possible with your order number, a detailed description of the issue, and any supporting documentation, such as photographs.
  • Phone: +1 443-607-6306
  • Email: contact@manifiz.com
• Warranty Process: We will guide you through the warranty claim process, which may involve troubleshooting, providing replacement parts, or arranging for repair or replacement of the shed, depending on the manufacturer's warranty terms and the nature of the defect.
• Warranty Period: The specific warranty period varies depending on the product. Please refer to the product documentation included with your shed or contact us for details specific to your purchase.

Technical Support & Assembly Assistance

While our sheds are designed for straightforward assembly, we understand that you may have questions or require assistance during the process.

• Assembly Instructions: Each shed comes with detailed assembly instructions. Please refer to these instructions carefully before and during assembly.
• Troubleshooting: If you encounter difficulties during assembly, please feel free to contact our customer service team. We will do our best to provide guidance and answer your questions.
  • Phone: +1 443-607-6306
  • Email: contact@manifiz.com
• Limitations: Please note that our after-sales service typically does not include on-site assembly services unless specifically offered and purchased separately.

Parts and Replacements

In the event that you require replacement parts for your shed (outside of warranty coverage or for accidental damage), we will do our best to assist you in identifying and obtaining the necessary parts, subject to availability from the manufacturer.

• Parts Inquiries: Please contact our customer service team with details of the part you need, including the shed model and, if possible, a part number or description from the assembly instructions.
  • Phone: +1 443-607-6306
  • Email: contact@manifiz.com
• Cost and Shipping: The cost of replacement parts and any associated shipping fees will be your responsibility. We will provide you with a quotation before processing your order for parts.

Customer Feedback & Support

We value your feedback and are always looking for ways to improve our products and services.

• Feedback: If you have any comments, suggestions, or concerns regarding your Manifiz shed or our service, please do not hesitate to share them with us.
  • Email: contact@manifiz.com
• Customer Service Hours: Our customer service team is available Monday through Friday, from 9:00 AM to 5:00 PM Eastern Time. We aim to respond to all inquiries within 2 business days

Limitations of After-Sales Service

Please note that our after-sales service does not typically cover:

• Damage resulting from misuse, neglect, accidents, or improper installation.
• Damage caused by severe weather conditions or other external factors not covered under the manufacturer's warranty.
• Costs associated with on-site assembly or modifications unless specifically agreed upon.
• Issues arising from normal wear and tear.

Contact Us

For any after-sales service inquiries, please contact us using the details provided below:

Address: 3401 Morlock Lane, Bowie, MD 20715, United States

Phone Number: +1 443-607-6306

Email: contact@manifiz.com

We are here to help and will do our best to ensure your continued satisfaction with your Manifiz shed.